Don Johnson Motors

Automotive Service Advisor / Service Writer

Service Department - Hayward, WI - Full Time

As a fifth-gen family business, our approach sets us apart. We excel in guest treatment, teamwork, and achieving outstanding outcomes thanks to our team's exceptional individuals and their unique culture. These qualities earned us the 2018 Wisconsin Family Business of the Year title and a spot among the top 100 "Best Dealerships to Work For" by Automotive News.

We're looking for a people-centric team player eager to deliver extraordinary guest experiences. Interested in joining our award-winning family? Fill out the form below to start the conversation. We're excited to explore your career aspirations and share our century-long legacy with you!

What We Offer

  • Newly remodeled, state-of-the-art facility
  • Family-oriented, flexible Monday - Friday work schedule
  • Paid holidays and personal time off
  • Health, vision, and dental insurance
  • Supplemental insurance coverage
  • Paid training and certification classes
  • Fun and rewarding family environment
  • Monthly team lunches
  • Verizon / AT&T Wireless plan discounts
  • Opportunity to grow and advance
  • Open door and open-book management
  • Direct deposit payroll
  • Company-funded 401K retirement savings plan
  • Discounts on vehicle purchases, parts, service, collision repair, and car washes
  • No-cost, no-debt associate/bachelor's/master's college degrees for you and your family

Responsibilities

  • Engage & Welcome: Offer a warm welcome to guests, swiftly gather vehicle details, and meticulously document any concerns. 🚗
  • Maintenance Guidance: Dive into vehicle service histories, conduct initial inspections, and guide drivers on essential routine maintenance. 🔍
  • Order Preparation: Craft clear repair orders with detailed work descriptions, including accurate time and cost estimates, awaiting client approval. 📝
  • Consultation: Discuss technician findings with guests, suggest necessary corrective measures, and manage additional repair orders as required. 💬
  • Repair Monitoring: Keep tabs on repair progress, promptly updating clients on any estimate or timeline adjustments, ensuring they're well-informed and onboard for any extra work. 🕒
  • Order Review: Conduct thorough reviews of finalized repair orders, verifying all work is completed, and additional tasks are authorized and documented. ✅
  • Client Satisfaction: Strive for and achieve 100% client satisfaction, ensuring every interaction and solution meets their expectations. 😀

Qualifications

  • Unwavering ethics and values
  • Positive attitude and outgoing personality
  • Knowledge in automotive repair and maintenance
  • Fast, eager learner and team player
  • Excellent written and verbal communication skills
  • Strong customer service focus
  • Willingness to embrace new technology
  • Career-driven mindset
  • Clean driving record and valid driver’s license
  • Willing to submit to a background check and drug screen before employment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply: Automotive Service Advisor / Service Writer
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In my previous job, I negotiated contracts, proposals, or bids/quotes.*
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In the past, I've had to talk with clients without any notice or preparation.*
In a previous job, I had to sell/justify my ideas to clients or other contractors.*
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In the past three years of work, there was a point when I had to learn a specific technology or technical skill in order to do my job.*
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