Don Johnson Motors
Appointment Coordinator (Service Department)
Service Department - Rice Lake, WI - Full Time
As a fifth-generation family business, we’re different from other companies. Different in how we treat our guests, different in how we work together, and different in the extraordinary results we achieve. These differences are the direct result of the outstanding individuals on our team and the unique and distinct culture they create. They’re also why we were voted 2018 Wisconsin Family Business of the Year and ranked in the country's top 100 "Best Dealerships to Work For," according to Automotive News.
Read about the 30 Fundamentals that serve as the foundation of our culture online at www.donjohnsonmotors.com/the-don-johnson-way.html. We proudly refer to them as "The Don Johnson Way."
The ideal candidate will have previous experience in client-facing roles, be a reliable team member, exhibit teamwork, and add value to our guests and the organization. If you’d like to discuss joining our family, please complete the form below, and we’ll get the ball rolling. We look forward to learning about your career goals and sharing our 100+ year history with you!
What We Offer
- Family-oriented, flexible Monday - Friday work schedule
- Paid holidays and personal time off
- Health, vision, and dental insurance
- Supplemental insurance coverage
- Paid training and certification classes
- Fun and rewarding family environment
- Hybrid work potential
- Monthly team lunches
- Verizon / AT&T Wireless plan discounts
- Opportunity to grow and advance
- Modern, state-of-the-art facilities
- Open door and open-book management
- Direct deposit payroll
- Company-funded 401K retirement savings plan
- Discounts on vehicle purchases, parts, service, collision repair, and car washes
- No-cost, no-debt associate/bachelor's/master's college degrees for you and your family
Responsibilities
- Complete 100+ phone calls, emails, and text messages per day
- Manage the scheduling of vehicle service, repair, and maintenance appointments in our computer systems
- Effectively listen to and communicate with service clients to determine and document the nature of their vehicle problems or needs
- Graciously confirm service appointment requests via phone, email, and text message
- Ensure the available service department shop hours are scheduled to daily capacity and goals
- Communicate effectively with the service and parts teams to coordinate scheduling and accommodate our guest's needs
- Thank every client for entrusting their vehicle service to Don Johnson Motors
Qualifications
- High school diploma or equivalent
- Unwavering ethics and values
- Fast, eager learner and team player
- Positive attitude and outgoing personality
- Excellent written and verbal communication skills
- Strong customer service skills
- Willingness to embrace new technology
- Career-driven mindset and desire to grow
- Willing to submit to a background check and drug screen prior to employment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
